Text‑Based Agent - Chatbot

Chatbots powered by a knowledge base can instantly deliver accurate, pre-approved answers by referencing structured articles, FAQs, and internal documentation — perfect for customer support or onboarding.

When connected to a database, chatbots can retrieve and interact with dynamic, real-time information such as user accounts, inventory, bookings, or analytics. This allows them to provide personalized responses, update records, and even complete transactions.
Together, they turn a chatbot from a static responder into a smart, action-oriented assistant.